Together towards Quality Service - TTQS model

Discover the ultimate customer service training designed to revolutionize the hospitality industry: 

TTQS Model Training.

 For the first time, hospitality professionals from different backgrounds, can elevate their roles by mastering the four core elements of the TTQS Model—Host, Guest, Product, and Quality Service. This exclusive training is unlike anything you'll find elsewhere, delivering unmatched insights into hospitality customer service.

What sets this training apart?

 It’s packed with inspiring real-life stories, interactive brainstorming sessions, engaging quizzes, dynamic videos, role-playing scenarios, and unique storytelling. 

Experience a truly unforgettable journey that will transform the way you approach customer service in hospitality. 

Don’t miss out on this one-of-a-kind opportunity to redefine excellence in your profession!

Join the Together Towards Quality Service (TTQS) class and take your hospitality career to the next level! 

This essential training goes beyond just delivering quality service; it’s about empowering hospitality & frontline customer-facing professionals by mastering the four key sections of the TTQS Model:

- Hosts**

- Quality Service**

- Products**  

All centred around Guests**.

This training focuses on creating a customer-centric culture by enhancing professionalism, embracing paradigm shifts, and understanding your guests on a deeper level through the mastery of experience economy principles. 

You’ll learn how to connect ancient and modern hospitality practices in delivering top-notch service and be introduced to the latest quality methodologies that will elevate your service standards.

Through real-life examples and memorable guest experiences, you’ll gain the tools to foster greater guest loyalty, drive repeat business, and transform every interaction into a moment of truth for both hosts and guests. 

Don’t miss this opportunity to redefine excellence in your hospitality service—join us and be part of the transformation!

Empowering Customer-Centric Teams:
In today’s fast-paced hospitality industry, it’s crucial to have employees who are empowered to make decisions and take responsibility for their actions. The TTQS training is your gateway to building responsible, customer-centric teams that consistently deliver quality service and create a positive shift in hospitality work culture.

Fostering Professionalism & Consistency:
The secret to cultivating loyal guests is straightforward: consistently provide quality service with efficiency and professionalism. TTQS training ensures that your team stays sharp, understands the importance of consistency, and recognizes that meeting guest expectations is key to maintaining guest loyalty and boosting your business’s bottom line.

Exceeding Customer Expectations – Everyone as an Excellent Host:
Every employee, from the front of the house to the back and across all departments, plays a vital role in your guest's journey. TTQS training prepares employees at every level to be outstanding guest ambassadors. 

In today’s competitive hospitality landscape, simply meeting customer expectations isn’t enough. TTQS training delves into guest profiles, helping your team understand their needs and desires, and empowers them to deliver exceptional quality service that consistently exceeds expectations.

Invest in TTQS Model Training to equip your team with the skills and mindset necessary to excel in hospitality and ensure your organization stands out in a crowded market.

• Real-Life Insights: Gain valuable, relevant experiences through shared real-life scenarios during the workshop.
• Ownership and Accountability: Instill a strong sense of ownership and responsibility in your team, driving better decision-making.
• Boosted Self-Confidence: Empower your team members with the confidence to effectively interact with colleagues and guests.
• Enhanced Workplace Morale: Contribute to a happier, more positive, and productive workplace environment.
• Customer-Focused Productivity: Foster a more efficient and customer-centric workforce, leading to increased customer satisfaction.
• Superior Service Delivery: Learn strategies to elevate the standard of hospitality and consistently deliver superior quality service.
• Knowledge and Confidence Growth: Enhance your team’s knowledge base and confidence in their roles.
• Cultural Transformation: Transform your team's skills and embed a customer-centric culture within your organization.
• Repeat Business and Revenue Growth: Drive an increase in repeat guests, resulting in higher revenue and an improved bottom line.

• Enhanced Team Collaboration: Strengthen teamwork and collaboration across departments, ensuring seamless guest experiences.
• Competitive Advantage: Equip your organization with a unique approach to service that sets you apart from competitors.
• Employee Retention: Foster a supportive environment that encourages employee loyalty and reduces turnover.
• Guest Loyalty Programs: Leverage training insights to develop or improve guest loyalty programs, driving long-term customer relationships.
• Leadership Development: Prepare emerging leaders within your organization to take on greater responsibilities and drive the customer-centric vision forward.

These benefits highlight the comprehensive impact that TTQS Model training can have on both your organization and its delegates, ensuring sustained success and growth.

 By the end of the TTQS training, delegates will be able to:

• Understand Historical Context: Demonstrate in-depth knowledge of ancient hospitality culture and its relevance to modern practices.
• Differentiate Hospitality and Service: Clearly distinguish between hospitality and service when delivering quality service.
• Enhance Key Soft Skills: Improve skills in critical areas such as Problem Solving, Empathy, Teamwork, Strategy & Innovation, and Stress & Time Management, enhancing overall professionalism and performance.
• Foster Professionalism and Teamwork: Recognize the importance of professionalism and cultivate a positive teamwork environment.
• Master Business Etiquette: Explain the key elements of effective business etiquette that significantly contribute to a memorable guest experience.
• Elevate Quality Service: Describe how to elevate the level of quality service by applying modern quality methodologies.
• Connect Experience Economy to Guest Experience: Understand how the experience economy relates to guest satisfaction and contributes to exceeding guest expectations.
• Resolve Queries Effectively: Efficiently resolve guest queries, provide relevant information, and conclude interactions on a positive note.
• Identify Heartfelt Connections: Recognize "moment of truth" opportunities and connect with guests on a deeper, human level.
• Cultural Integration: Learn to integrate historical hospitality practices into modern service delivery for a richer guest experience.
• Strategic Problem Solving: Develop strategic approaches to problem-solving that enhance guest satisfaction and loyalty.
• Empathy and Human Connection: Cultivate empathy and the ability to connect with guests on a personal level, fostering long-term relationships.
• Innovation in Service Delivery: Explore innovative strategies to consistently deliver superior service and exceed guest expectations.
• Holistic Team Engagement: Encourage holistic team engagement, ensuring that every interaction contributes positively to the guest's journey.

  Duration

• 3 Days: Each day includes 5 hours of training with a 15-minute break.

• Flexible Location: The TTQS training can be conducted either at your site or at our training centre in Dubai, UAE.
• Optimal Group Size: The workshop is designed for a minimum of 15 delegates and a maximum of 25 to ensure personalized attention.
• Engaging Learning Techniques: We utilize Visual, Auditory, and Kinesthetic (VAK) learning methods to cater to various learning styles.
• Interactive Presentations: A projector is used to display presentation slides, enhancing the learning experience.

• Target Audience: TTQS training is ideal for a broad range of individuals in the hospitality industry, whether you're working or studying in the field.
• Primary Focus: This training is particularly valuable for front-of-house staff, including waitstaff, restaurant/bar staff, and event personnel.
• For Managers and Supervisors: Managers and supervisors will also benefit, as the training ensures that all staff, including leadership, consistently deliver exceptional customer service.